The diagram above shows the different components of Eyecast's Cloud Video Surveillance (CVS) service. There are two principal components in the customer premise environment; the analog video camera and the encoder. In order to transmit the video of site to a safer location, there has to be a high speed Internet connection to the customer site. After the video is transmitted over the Internet, it is recorded on CVS storage servers for a few days or weeks, depending on the storage option selected by the customer. In case of an incident, the customer can either log on to Eyecast's CVS and review the video himself/herself through a standard Internet browser (like Microsoft's Internet Explorer) or he/she can call Eyecast's Customer Care center and tell the operator approximately when the incident happened and where to send the video.
Cameras. Customers can either use existing analog cameras or they can order and install new ones. There are many different types, sizes, quality, and price points for these analog cameras. They can be purchased from any security store, online supplier, or directly from Eyecast. See Cameras for more details on the different camera options. After they are purchased, Eyecast can provide a professional installation services at reasonable fees in the local service area.
Encoders. Each T-400 encoder can connect to 4 analog video cameras using BNC connectors. The T-400 encoders take the analog video signals and encode them into digital images using the JPEG 2000 encoding technique. The encoders mark each image with a timestamp and a digital signature that can only be deciphered by the Eyecast storage vaults. The digitized video is transmitted from the T-400 at the customer premise over the high speed Internet connection and deposited into the video storage vault. See the Cameras and Products for more encoder details and pricing.
Internet. There must be a high speed Internet connection at the customer site. It can be from any Internet service provider including Verizon, AT&T, Comcast or a smaller local/regional provider. If there is no existing high speed Internet service, it can be ordered through Eyecast. Refer to Internet for more details on the Internet connection requirements. Alternatively, Eyecast's customer care center is a phone call away and can provide you with the necessary information.
Storage. Eyecast's CVS service safely stores your video images in a secured centralized storage vault. This insures against loss of video due to fire, smoke, floods, destruction and theft. No costly or hard to maintain local VCR or DVR is required on your premises to store video. The customer does not have to manage any equipment since Eyecast provides a fully managed service. In addition, the customer's video streams can be safely backed up and designed to be accessible even during a natural disaster (ie, hurricane, tornado, earthquake, etc). Eyecast's state-of-the-art storage facilities offer Fortune 500 class IT services to all consumers and businesses.
The standard Eyecast service packages provide for storage durations ranging from 7 to 30 days. If customers wish to store the video for longer periods, this can be extended as part of the subscription service for all stored video. There is no limit to the length that the video can be stored, however, it is not practical to store all video for much longer than 2, 4, or 6 weeks. Instead, Eyecast offers long term storage that can also be retrieved online through the Video Archive Services (VAS) for selected video.
VAS is typically used when an incident is identified and it is expected that the video will have use for many months or even years into the future. The advantage of using Eyecast's VAS instead of emailing the images or burning them to CDs is that the video is maintained by Eyecast which is an independent 3rd party that maintains chain of custody for legal and evidentiary purposes.
Retrieval. Eyecast customers may retrieve their stored video 7x24 via the Internet. No special software needs to be installed on a customer's PC and any standard Web browser may be used to view stored video. Customers may request a selected video segment to be archived for future retrieval, stored on their local hard disk, copied to a CD or emailed to any destination desired. Eyecast also offers a white glove service for those customers who don't have an Internet connected PC or don't have staff that are trained/authorized to retrieve the video. By calling the Eyecast Customer Care Center, the customer can request the needed video and it can be delivered by any method they wish.